In current Contact Centers, Agent onboarding can take days to weeks, or more — that’s typically not an issue due to the fact that other processes like agent training, employee on-boarding, desktop provisioning etc. take longer. That said, as organizations are transforming digitally — this is becoming unacceptable to most. What are you going to do about it? Read on …
Today, some of us @BizCloud Experts spent the day in a Knowledge Share session at AWS titled, “Driving Business Agility with AWS Serverless”. #Three years ago we saw this coming and built our entire organization to deliver “Serverless Solutions faster, cheaper and better”. Over the years we have delivered Serverless solutions that involved delivering Cloud Migrations, Application Packaging, Continuous Delivery, IoT and Web/Mobile Applications. Today, we are seeing the push by everyone to go Serverless ! We are 100% committed…