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Biz-Blog

Re:Think CX with BizCloud Experts

Our recent linked-in one-liner post to exemplify why we should have a discussion on how we can help with “Rethinking CX”. And yes, we only talk about building an experience that unique to your business and nothing else … we love it when we can contribute to simplification and democratization of technology solutions.

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Are you Well-Architected ?

Recently, we got asked a few questions that really made us think and step back. The questions look fairly simple Our storage costs are going out of roof for system that is not even in production, can you analyze ? We have our Web Application Firewall (WAF) configured but it does not look like it is working right, can you review our configuration

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Re: Think CX – Simplify Agent Onboarding…

In current Contact Centers, Agent onboarding can take days to weeks, or more — that’s typically not an issue due to the fact that other processes like agent training, employee on-boarding, desktop provisioning etc. take longer. That said, as organizations are transforming digitally — this is becoming unacceptable to most. What are you going to do about it? Read on …

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The buzz around #Serverless

Today, some of us @BizCloud Experts spent the day in a Knowledge Share session at AWS titled, “Driving Business Agility with AWS Serverless”. #Three years ago we saw this coming and built our entire organization to deliver “Serverless Solutions faster, cheaper and better”. Over the years we have delivered Serverless solutions that involved delivering Cloud Migrations, Application Packaging, Continuous Delivery, IoT and Web/Mobile Applications. Today, we are seeing the push by everyone to go Serverless !  We are 100% committed…

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Focus on the Good ….

I have always walked into the office everyday with an expectation for the day and an execution plan. Having worked in large enterprises all my life, keeping focus on objectives and goals and making progress towards the outcomes came naturally. The support you get from various parts of the Organization like Human Resources, Finance, Sales, Marketing, Business Development, Procurement, Contracts, Legal, Finance … etc etc keep you focussed on your role and objectives and you start for taking these support…

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Find Your ZEN…

BizCloud Experts + Zendesk = Zen-ful Partnership! We are happy to be partnering with Zendesk to bring you better customer service and engagement products so powerful and flexible. Scaled to meet the needs of any business size from Mom & Pop shops to multi-dealership owners – the whole kit ‘n kaboodle. We have a full gamut of solutions to help you do what you do best! Talk to one of Xperts to find out what the buzz is all about!

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We LOVE Small Business

Last week our CTO and a couple of our Solution Architects joined the community in support of the Small Business Expo held in downtown Dallas. We were among many small business owners all looking to make right connections. Our strategy was simple, educate the crowd on smart office and voice solutions and help redefine the modern workplace. We are showing clients just how building on the cloud combined with DX solutions — can change the way they interact and learn…

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