Biz-Blog

ReThinkCX – A Success Story in SMB

Amazon Connect Deployment A local family eat-in restaurant had to transform itself overnight exclusively into a carry-out and delivery operation due to the Coronavirus health restrictions. Immediately it was constrained by call capacity limitations on its single phone line. People were texting the owner on his personal cell complaining they couldn’t get through. The restaurant was quickly losing orders and customers. Here is what happened next …

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#Thank you, #Grateful

We are a small team and a company that is involved in strategic initiatives with our clients. This week, we had a candid conversation with our employees and reinforced a simple message. Let’s stay safe, follow emergency procedures, & take care of our customers. We are committed to complying to our customer’s changing business needs and minimizing the impact of any disruptions to their business. We will do everything in our control to stay with our employees and clients. We…

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Implement DR with Confidence !

Traditional DR solutions require costly set of duplicate IT resources (storage, compute, and networking) and software licenses. By replicating your workloads into a low-cost staging area in your preferred AWS Region, AWS Disaster Recovery solution (CloudEndure) reduces compute costs by 95% and eliminates the need to pay for duplicate OS and third-party application licenses. As an AWS advanced partner, we have experience to help implement On-Premises to Cloud Disaster Recovery -This model moves your secondary data center to the AWS…

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IEEE Testing Contest

IEEE International Testing Contest @UTD

University of Texas, Dallas’ Department of Computer Science (UTDCS) invites local college students and school students to participate in IEEE International Testing Contest on Saturday Feb 8! Top 3 winners in college & school categories will win technology products worth $1000, $500 and $250 respectively, thanks to corporate sponsors DM labs & BizCloud Experts! Complete details: https://lnkd.in/eSsWiEwRegistration: https://lnkd.in/ecwp6qm Note: UTD will not provide supervision for minors at this point. Responsible adult is expected to stay with the children throughout the…

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Happy New Year ! 2020 !

We start the year with hope and sense of responsibility to contribute to create better communities ! Sounds like cliche statement, no not really. Read our thoughts further at the following article. https://www.linkedin.com/pulse/happy-new-year-nagesh-kunamneni/ We can start this year by optimizing and lowering our energy consumption required to run required Technology Assets. We can do this by adopting moving more “Serverless Architectures” which can be optimized to consume just the needed Infrastructure Come let’s ride the cloud wave ! Follow us…

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Wow ! This week @BizCloud

It feels like you constantly chasing the next meeting, next task, next event and somewhere in there you start getting the feeling that you are losing focus on outcomes, achievements or results until you stop for second and reflect on what you are doing ! This blog is an attempt to exactly to do that an put things in perspective ! Week started with @karuna youth team running their monthly sandwich drive. Come to think of it, it is now…

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Re:Think CX with BizCloud Experts

Our recent linked-in one-liner post to exemplify why we should have a discussion on how we can help with “Rethinking CX”. And yes, we only talk about building an experience that unique to your business and nothing else … we love it when we can contribute to simplification and democratization of technology solutions.

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Are you Well-Architected ?

Recently, we got asked a few questions that really made us think and step back. The questions look fairly simple Our storage costs are going out of roof for system that is not even in production, can you analyze ? We have our Web Application Firewall (WAF) configured but it does not look like it is working right, can you review our configuration

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Re: Think CX – Simplify Agent Onboarding…

In current Contact Centers, Agent onboarding can take days to weeks, or more — that’s typically not an issue due to the fact that other processes like agent training, employee on-boarding, desktop provisioning etc. take longer. That said, as organizations are transforming digitally — this is becoming unacceptable to most. What are you going to do about it? Read on …

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The buzz around #Serverless

Today, some of us @BizCloud Experts spent the day in a Knowledge Share session at AWS titled, “Driving Business Agility with AWS Serverless”. #Three years ago we saw this coming and built our entire organization to deliver “Serverless Solutions faster, cheaper and better”. Over the years we have delivered Serverless solutions that involved delivering Cloud Migrations, Application Packaging, Continuous Delivery, IoT and Web/Mobile Applications. Today, we are seeing the push by everyone to go Serverless !  We are 100% committed…

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Focus on the Good ….

I have always walked into the office everyday with an expectation for the day and an execution plan. Having worked in large enterprises all my life, keeping focus on objectives and goals and making progress towards the outcomes came naturally. The support you get from various parts of the Organization like Human Resources, Finance, Sales, Marketing, Business Development, Procurement, Contracts, Legal, Finance … etc etc keep you focussed on your role and objectives and you start for taking these support…

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Candid Conversations @BizCloud

In technology industry, it is common to work from home (WFM) / work remotely. Heck the entire outsourcing industry is based on working remotely. So this is nothing new and WFM is truly not a technology problem, we have too many collaboration tools. Then why this message Covid-19 brings unprecedented challenges to this equation.  it is forcing everyone to work from home, not necessarily a remote office location. For e.g back office functions that were moved to India, but the…

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Thoughts / Quotes that drive us

The current pandemic situation has driven each of us individually and as an organization to question our morality, and how we can help contribute to be better citizens of the world. To this effect, we started some publishing some of thought, beliefs and quotes that drive us Thank you for visiting our site, please feel to leave a comment ! and if there is anything we can do please drop us an email (bizdev@bizcloudexperts.com) or call us @+12142068976

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