In current Contact Centers, Agent onboarding can take days to weeks, or more — that’s typically not an issue due to the fact that other processes like agent training, employee on-boarding, desktop provisioning etc. take longer. That said, as organizations are transforming digitally — this is becoming unacceptable to most. What are you going to do about it? Read on …
Last week we decided to upgrade our network to gain higher speeds. The side effect to that is our phones were no longer working! Now they are, but that’s not the point…Curious if we were blind to those missed calls? then read on
I have always walked into the office everyday with an expectation for the day and an execution plan. Having worked in large enterprises all my life, keeping focus on objectives and goals and making progress towards the outcomes came naturally. The support you get from various parts of the Organization like Human Resources, Finance, Sales, Marketing, Business Development, Procurement, Contracts, Legal, Finance … etc etc keep you focussed on your role and objectives and you start for taking these support…
This weekend exemplifies our spirit of putting the #CUSTOMERFIRST and doing whatever it takes to get the job done. On Saturday we received a signed SoW from the client and a request to have the baseline environment ready by Sunday in order for their App Dev team to begin their work Sunday night.
Every year around this time we look back and realize the year has flown by and begin to scratch our heads saying to ourselves “what did we really accomplish last year?” Today, I just want to step back and look at little things we do that I feel matter to our business.
Every year re:Invent and Thanksgiving coincide with each other and we’re reminded of the importance of Family & Friends; let’s begin this holiday season with “LOTS OF CHEER!” Business-wise, we continue to make progress on our core strategy “Help Customers Build Well-Architected Solutions Faster on the Cloud.”
Every year re:Invent and Thanksgiving coincide with each other and we’re reminded of the importance of Family & Friends; let’s begin this holiday season with “LOTS OF CHEER!” Business-wise, we continue to make progress on our core strategy “Help Customers Build Well-Architected Solutions Faster on the Cloud.”
It’s that time of the year when we begin to reflect on what we accomplished the prior year and initiate what we could do better next year. AWS re:Invent allows us the pause and reflect, realize and plan what’s next to come. Key Reflections — Day One There is a pipeline for everything; monitoring, deployment, migration, application architectures to name a few. For BizCloud Experts 2018 was the year we put our focus towards Service Catalog driven applications, packaging and…
Our hard work is paying off! We’ve had a very active month here @BizCloudExperts. We continue to find ways to work smarter by creating automated solutions which in turn helps our clients meet or even exceed their digital transformation goals. We also put our attention and focus towards #ServiceCatalog #Serverless Solutions, #SmartOffice and Voice Enabled Apps.
Sounds easy, until you get this picture as the Serverless solution architecture frame work that needs to get deployed! Worried about how to configure Infrastructure that includes, VPC, Route 53, RDS, cloud-front, S3, configure s3-hosting, SSM Parameter store, API Gateway, CFT’s, Lambda, SNS, Cognito …… and the list goes on ! …