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Contact Center

Re:Think CX with BizCloud Experts

Our recent linked-in one-liner post to exemplify why we should have a discussion on how we can help with “Rethinking CX”. And yes, we only talk about building an experience that unique to your business and nothing else … we love it when we can contribute to simplification and democratization of technology solutions.

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Are you Well-Architected ?

Recently, we got asked a few questions that really made us think and step back. The questions look fairly simple Our storage costs are going out of roof for system that is not even in production, can you analyze ? We have our Web Application Firewall (WAF) configured but it does not look like it is working right, can you review our configuration

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Re: Think CX – Simplify Agent Onboarding…

In current Contact Centers, Agent onboarding can take days to weeks, or more — that’s typically not an issue due to the fact that other processes like agent training, employee on-boarding, desktop provisioning etc. take longer. That said, as organizations are transforming digitally — this is becoming unacceptable to most. What are you going to do about it? Read on …

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