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2020 BizCloud Experts Annual Celebration Update
Annual Celebration and Customer Appreciation Event Moved to Q1, 2021
Candid Conversations @BizCloud
In technology industry, it is common to work from home (WFM) / work remotely. Heck the entire outsourcing industry is based on working remotely. So this is nothing new and WFM is truly not a technology problem, we have too many collaboration tools. Then why this message Covid-19 brings unprecedented challenges to this equation. it is forcing everyone to work from home, not necessarily a remote office location. For e.g back office functions that were moved to India, but the…
ReThinkCX – A Success Story in SMB
Amazon Connect Deployment A local family eat-in restaurant had to transform itself overnight exclusively into a carry-out and delivery operation due to the Coronavirus health restrictions. Immediately it was constrained by call capacity limitations on its single phone line. People were texting the owner on his personal cell complaining they couldn’t get through. The restaurant was quickly losing orders and customers. Here is what happened next …
#Thank you, #Grateful
We are a small team and a company that is involved in strategic initiatives with our clients. This week, we had a candid conversation with our employees and reinforced a simple message. Let’s stay safe, follow emergency procedures, & take care of our customers. We are committed to complying to our customer’s changing business needs and minimizing the impact of any disruptions to their business. We will do everything in our control to stay with our employees and clients. We…