fbpx

Smart Office

Are you Well-Architected ?

Recently, we got asked a few questions that really made us think and step back. The questions look fairly simple Our storage costs are going out of roof for system that is not even in production, can you analyze ? We have our Web Application Firewall (WAF) configured but it does not look like it is working right, can you review our configuration

0
Read More

Re: Think CX – Simplify Agent Onboarding…

In current Contact Centers, Agent onboarding can take days to weeks, or more — that’s typically not an issue due to the fact that other processes like agent training, employee on-boarding, desktop provisioning etc. take longer. That said, as organizations are transforming digitally — this is becoming unacceptable to most. What are you going to do about it? Read on …

0
Read More

We LOVE Small Business

Last week our CTO and a couple of our Solution Architects joined the community in support of the Small Business Expo held in downtown Dallas. We were among many small business owners all looking to make right connections. Our strategy was simple, educate the crowd on smart office and voice solutions and help redefine the modern workplace. We are showing clients just how building on the cloud combined with DX solutions — can change the way they interact and learn…

0
Read More

Smart Office: Voice Enabled Front Desk

Today, we made our office a little SMARTER. Given that we are small business, our front desk is not always staffed. So when someone walks in, typically it leads them to locate the person they’re looking for by going through the office causing unnecessary distractions. Now, you don’t have to. Our visitors can now stop at the front desk and simply ask our Smart Assistant “Computer, where’s Nagesh?” The Smart Assistant then looks up the person you’re looking for in…

0
Read More

Smart Office: Simplifying Secure Access to Workplace Services

On an average day, engineers @BizcloudExperts have access to over 10 internal AWS accounts like Agile Project Management tools, time tracking and CRM tools. For each service we were enforcing our security policy, such as password rules, multi-factor authentication (MFA) and so on, individually and all time-consuming. We’re a small business, simplifying how we work is key, so we changed all that by: Enforcing Single Sign-on using SAML / Google ID Enforcing 2 factor authentication on all Google ID’s Now…

0
Read More