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Re: Think CX – Simplify Agent Onboarding…

In current Contact Centers, Agent onboarding can take days to weeks, or more — that’s typically not an issue due to the fact that other processes like agent training, employee on-boarding, desktop provisioning etc. take longer. That said, as organizations are transforming digitally — this is becoming unacceptable to most. What are you going to do about it? Read on …

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Focus on the Good ….

I have always walked into the office everyday with an expectation for the day and an execution plan. Having worked in large enterprises all my life, keeping focus on objectives and goals and making progress towards the outcomes came naturally. The support you get from various parts of the Organization like Human Resources, Finance, Sales, Marketing, Business Development, Procurement, Contracts, Legal, Finance … etc etc keep you focussed on your role and objectives and you start for taking these support…

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Find Your ZEN…

BizCloud Experts + Zendesk = Zen-ful Partnership! We are happy to be partnering with Zendesk to bring you better customer service and engagement products so powerful and flexible. Scaled to meet the needs of any business size from Mom & Pop shops to multi-dealership owners – the whole kit ‘n kaboodle. We have a full gamut of solutions to help you do what you do best! Talk to one of Xperts to find out what the buzz is all about!

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Goodbye Summer Hello Autumn

As we inch closer to autumn and say “sayonara” to summer we’d like to take a moment to welcome our newest team members, our fall interns. The two new interns were chosen from our recent DevOps workshop held over the summer at The University of Texas at Dallas (UTD) Erik Jonsson Science & Engineering center and will begin their internships at the beginning of September. We’d also like to take a moment to recognize our summer interns for their dedication…

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