Contact Center – New digital experience with Amazon Connect

Today’s business drivers require a new Customer Experience. BizCloudExperts can transform your enterprise contact center with Amazon Connect into a dynamic, personalized customer experience that delivers your business outcomes. Our team can migrate your existing infrastructure to Amazon Connect, and provide the solution to integrate with Amazon Lambda, Amazon Lex and other Third-Party solutions.

BizCloudExperts can provide you with a Customer Digital Experience, delivered by a Cloud based pay as you go infrastructure, which is scalable, and tailored for your business needs.

Our Experts work with your team to build a Proof of Concept to showcase many of the advanced integrations available. Our team will conduct discovery sessions to understand where your organization wants to take your customer journey and implement that vision quickly and efficiently, including:

  • Build a Proof of Concept to showcase a customer provided Use Case
  • Develop API Gateway / Amazon Lambda serverless integrations into Amazon Connect
  • Create Workflows to match your business rules/requirements for interacting with your customers
  • Design customized reports to deliver Analytics matching your KPI’s
  • Setup and deploy your production Amazon Connect environment
  • Customize integrations with Third Party solutions (SalesForce, Zoho) or your custom applications
  • Build custom data-dips and deep integrations with Enterprise Applications
  • Develop and train voice bots to deliver a rich and seamless agent experience

What we do?

Architect, develop and deploy Contact Center Solutions on Amazon Connect and relevant adjunct technologies

Why Us?

Our Experts enable advanced integrations and build new services to enhance customer experience

Benefits ?

Deliver better experiences to your customers faster. Lower TCO, and Enable Pay for Use

Get Started?

Our Startup / AWS Jump Start Package gets you kicked started as no or minimal cost ! Check out our Offers

Solution Offers

Build out better customer experiences. Our solution offers get you started with little or no cost at all.

Smart CC – Quick Start

Implement and configure Amazon Connect. Service details:

  1. Up to 25 Agents
  2. Configure Default Desktop
  3. IVR with 3 Skill Groups
  4. Basic Routing
  5. 2 Weeks to Implement
  6. 30-day support

Pricing for starter kit, $1000.00 for implementation, $99.99 month. Depending size and scope of the project, the cost of Quick Start can be fully waived.

*Remote support/maintenance, break/fix, Onsite support not included, can be added on a per incident basis.

Smart CC for Enterprise

Design a custom Smart Assistant for Business solution that is tailored for your business needs. This will include Smart IVR Starter Kit plus the following:

  1. Unlimited  Agents and remote Work force
  2. Fully Configured and Secured Amazon Workspaces for Remote and Temp workers
  3. CC Integrations: CRM Integration, 2 Private skills and integration development using serverless frameworks.
  4. Enhanced Support including Remote support/maintenance, break/fix, Onsite support not included, can be added on a per incident basis.

Solution is custom priced based on requirements, scope, devices, integrations and skill development needs.

Smart CC – Smart Solutions

Looking for an Cloud Services partner that can help you develop additional skills to improve your productivity? Our Certified Architects and Engineers will guide you through a life-cycle of activities in building and enabling new smart integrations in your business.

  • Lex / Poly – Speech recognition and Text to Speech.
  • Deep integration with Data Lakes and Back End Systems
  • Develop and deploy new features using Serverless technologies (AWS Lambda / API Gateway

Pricing for building new CC integrations and Services starts at $250.00 per skill. All service development is a priced as custom development using agile development methodologies.

Contact usContact us for more Information

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