CustomerEngage – Intelligent Contact Center

Reimagine Customer Engagement with BCE—Powered by Amazon Connect.

Take control of your customer service experience with BCE’s fully managed contact center solution, built on Amazon Connect. Designed for flexibility, performance, and scale, this cloud-native solution empowers businesses to deliver fast, intelligent, and personalized support across every customer touchpoint. With advanced IVR, AI-powered automation, real-time analytics, and seamless integration with leading CRM platforms, your teams can streamline operations, boost agent productivity, and drive customer satisfaction—without the complexity of legacy systems.

Available on AWS Marketplace, this solution offers rapid deployment and predictable, usage-based pricing tied directly to your AWS account—eliminating per-user fees and long-term commitments. Whether you're modernizing an outdated contact center or launching a scalable support function from scratch, BCE combines the strength of Amazon Connect with deep AWS expertise to deliver a smarter, more agile approach to customer engagement.

Why Choose Our CustomerEngage – Intelligent Contact Center Services?

• Deliver Omnichannel Experiences – Support voice, chat, and email interactions from a single, unified platform to ensure consistent, high-quality customer engagement.

• Work Smarter with AI – Deploy AI-powered chatbots and intelligent call routing to automate routine tasks, resolve issues faster, and reduce agent workload.

• Run Targeted Outbound Campaigns – Easily launch proactive outreach initiatives with automated dialing, personalized messaging, and campaign performance tracking.

• Scale Without Limits – Built on AWS, our secure, on-demand infrastructure adjusts to your business needs—no upfront hardware or licensing complexity.

• Act in Real Time – Gain live performance insights with real-time dashboards and reporting to improve decisions and agent performance.

• Connect What Matters – Seamlessly integrate with leading CRM and ticketing tools to unify data, streamline workflows, and deliver a 360° customer view.

• Available on AWS Marketplace – Deployed directly in your AWS environment with predictable, usage-based pricing—no per-agent fees or long-term contracts.

Our CustomerEngage – Intelligent Contact Center Strategy

Assess

Assess current contact center deployment

Build/Migrate

Build or Migrate cloud workflows with Amazon Connect.

Optimize

Boost efficiency with AI and analytics.

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