Cloud Contact Center Services

Connected channels,
automated actions

Amazon Connect Delivery Partner across Customer, Decisions, and Healthcare. Implementation to optimization, with agent productivity, analytics, workforce management, and integrations with Salesforce, ServiceNow, HubSpot, and Zendesk.

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Inside Cloud Contact Center

Amazon Connect Implementation & Migration

Amazon Connect stand-ups and migrations off Avaya, Genesys, and others. IVR design, routing profiles, Amazon Lex bots, parallel run, and carrier-orchestrated number porting. Zero dropped calls at cutover.

Amazon Connect
Migration
Number Porting

Amazon Connect stand-ups and migrations off Avaya, Genesys, and others. IVR design, routing profiles, Amazon Lex bots, parallel run, and carrier-orchestrated number porting. Zero dropped calls at cutover.
- Amazon Connect
- Migration
- Number Porting

What you can actually measure

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Lower Average Handle Time
AI agent assist, knowledge surfacing, and smart routing shorten the average call without sacrificing First Contact Resolution (FCR).
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First Contact Resolution
Right-routing plus Amazon Bedrock-powered next-best-action lifts FCR by up to 30 points in the first quarter from baseline.
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Calls Scored in Real Time
Contact Lens and sentiment streaming give supervisors live visibility into every conversation as it happens.
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Platform, Every Channel
Voice, chat, SMS, and async unified on one Amazon Connect queue model with consistent SLAs.